Legal
BRBQ.AI Terms of Use
1. Who we are and what these Terms cover
BRBQ.AI is a brand operated by RDRA, LLC, a Delaware limited liability company ("BRBQ.AI," "we," "us," or "our"). These Terms of Use ("Terms") govern your use of our website at brbq.ai and, when launched, our client dashboard at app.brbq.ai (together, the "Site"), and the communications described in Section 8.
By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site. If you use the Site on behalf of a business, you confirm you have authority to bind that business, and "you" includes it.
You must be at least 18 years old and located in the United States to use the Site.
2. What BRBQ.AI does
BRBQ.AI is a full-service managed marketing agency for businesses in the United States. We manage paid advertising on platforms such as Google and Meta, optimize campaigns, produce creative, and report on performance. People do the work. We use AI tools to assist with drafting and analysis, and our team reviews the work before it is delivered or published.
The Site gives you information about us and a way to contact us. Clients receive reporting on campaign activity, including through a client dashboard once available.
3. Paid services are governed by the Client Services Agreement
Paid marketing services are provided only under a separate written Client Services Agreement ("Agreement") between you and us. The Agreement covers fees, term and cancellation, approvals, ad-spend responsibilities, account access, ownership of work product, and liability for those services.
If these Terms conflict with the Agreement on anything relating to paid services, the Agreement controls. Nothing on the Site, in a proposal, or in a call is a contract for paid services until the Agreement is signed.
For convenience only, here is a short summary of two points covered in the Agreement:
- Account access. You keep ownership of your advertising and analytics accounts. To work for you, you grant us standard agency access, for example by linking your Google Ads account to our manager account, adding our business portfolio as a partner on your Meta assets, and adding a BRBQ.AI user to your Google Analytics, Search Console, and Business Profile. We never ask for your passwords. You can revoke this access at any time from within each platform.
- Ad spend. Advertising spend is paid by you directly to the advertising platforms. Our management fee is separate from, and does not include, ad spend. We act on your instructions and approvals; you are responsible for the budgets you approve.
Our fees, billing, and cancellation terms are summarized on our Refunds & cancellation page.
4. No guaranteed results
Advertising results depend on many factors outside our control, including platform policies and auctions, your market, your offer, your competitors, and your website. Nothing on the Site is a promise of any particular traffic, leads, sales, return on ad spend, or other result. Examples, statistics, and testimonials are illustrative and are not guarantees.
5. Using the Site
You agree not to:
- use the Site for anything unlawful, fraudulent, or deceptive;
- attempt to access accounts, data, or systems that are not yours, or probe, scan, or test the Site's security without our written permission;
- interfere with or overload the Site, or introduce malware;
- scrape, copy, or resell Site content or dashboard data other than your own, except as the law allows;
- submit false information or impersonate another person or business.
We may suspend or end access to the Site at any time if we reasonably believe these rules are being broken.
6. Client dashboard accounts
When client logins are available, you are responsible for keeping your credentials confidential and for activity under your login. Tell us promptly at hello@brbq.ai if you believe your login has been compromised. Dashboard data shown to you is your own business's data; you may not share your login with anyone outside your business without our consent.
7. Third-party platforms and data
Our services depend on third-party platforms, including Google and Meta. Their terms and policies apply to your use of those platforms, and we do not control them. We are not responsible for a platform's decisions, outages, policy changes, account restrictions, or disapproved ads.
Google data. Data we receive from your Google accounts through Google APIs is used only to provide the services to you. We use and transfer it in line with the Google API Services User Data Policy, including its Limited Use requirements. We do not sell it, do not use it for advertising, and do not use it to build benchmarks across clients or to train generalized AI models. We do not combine one client's data with another's.
Meta data. Data we receive from your Meta assets is processed only on your behalf, is kept separate for each client, and is handled under the same limits.
How we handle personal information more generally is described in our Privacy Policy.
8. Phone calls and text messages
8.1 Consent to marketing calls and texts. If you give us your phone number on the Site (for example, in a contact or consultation form) and check the consent box or otherwise agree, you give BRBQ.AI your prior express written consent to call and text you at that number about our services, including with automated technology (such as an autodialer or prerecorded or artificial voice). Consent covers marketing and promotional messages as well as scheduling and informational ones. You may revoke consent at any time (see 8.4).
8.2 Consent is not a condition of purchase. You do not have to agree to receive marketing calls or texts to buy anything from us or to use the Site. You can contact us by email at hello@brbq.ai instead.
8.3 Message details. Message frequency varies. Message and data rates may apply, depending on your carrier and plan. We do not charge you for messages. Wireless carriers are not liable for delayed or undelivered messages.
8.4 Opting out and help. Reply STOP to any text to opt out; you will receive one confirmation message and then no further texts. Reply HELP for help, or email hello@brbq.ai. You can also tell us on any call, or by email, to stop contacting you. We will honor opt-out requests promptly. If you opt out of marketing messages, we may still send non-marketing messages about services you have already purchased, where the law permits.
8.5 Your number is not shared for marketing. We do not sell or share mobile phone numbers or opt-in consent with third parties or affiliates for their own marketing. See our Privacy Policy.
8.6 Call recording. We do not currently record calls. If that changes, we will announce it at the start of the call and will record only if you remain on the line. Where the law of a participant's state requires everyone's consent, we will obtain it before recording. If you do not want to be recorded, tell us and we will not record, or end the call and use email.
8.7 Accuracy. Give us only a number you own or are authorized to use, and tell us if it changes or is reassigned, so we do not contact someone else by mistake.
9. Intellectual property
The Site, including its text, design, logos, and software, belongs to us or our licensors and is protected by law. We grant you a limited, revocable, non-exclusive license to view and use the Site for its intended purpose. Ownership of work product we create for paid clients is governed by the Agreement.
If you send us feedback or suggestions about the Site, we may use them without obligation to you.
10. Disclaimer of warranties
THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DASHBOARD DATA, WHICH COMES IN PART FROM THIRD-PARTY PLATFORMS, WILL ALWAYS BE COMPLETE OR CURRENT.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRBQ.AI, RDRA, LLC, AND THEIR MEMBERS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED $100. Liability for paid services is governed by the Agreement. Some states do not allow certain limits, so parts of this section may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless BRBQ.AI and RDRA, LLC from claims, losses, and costs (including reasonable attorneys' fees) arising from your misuse of the Site, your violation of these Terms, or your violation of any law or third-party right.
13. Changes, suspension, and termination
We may change these Terms by posting the updated version with a new effective date. Continued use of the Site after a change means you accept it. We may change, suspend, or discontinue any part of the Site at any time. Sections that by their nature should survive termination (including 4, 9 through 12, and 14) survive.
14. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Site will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to their jurisdiction. Disputes about paid services are governed by the dispute terms in the Agreement.
15. General
These Terms, together with the Privacy Policy and (for clients) the Agreement, are the entire agreement about your use of the Site. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor to our business.
16. Contact
RDRA, LLC, operating the BRBQ.AI brand
Email: hello@brbq.ai
Postal address: 131 Continental Dr, Suite 305, Newark, DE 19713