Legal
Refunds & cancellation
This page explains how billing, cancellation, and refunds work for BRBQ.AI's managed marketing services. Paid services are provided under a separate written Client Services Agreement and Order Form. If anything here conflicts with a signed Agreement or Order Form, the signed documents control.
1. Billing
Management fees are billed monthly in advance. Service is month to month, with no long-term commitment.
2. Cancelling
You can cancel at any time by giving 30 days' written notice to hello@brbq.ai. Email is enough. Your services and fees continue through the end of the notice period.
3. Refunds
Fees already paid are non-refundable, except:
- where the law requires a refund; or
- where we failed to provide the services. In that case, we will refund the part of the fee that covers the services we did not provide.
If you think you are owed a refund, email hello@brbq.ai and tell us what happened.
4. Ad spend
Ad spend is billed by the advertising platforms (such as Google and Meta) directly to you, not by us. We do not collect, hold, or refund it. Refunds, credits, and billing disputes for ad spend are handled with the platform.
5. Contact
RDRA, LLC, operating the BRBQ.AI brand
Email: hello@brbq.ai
Postal address: 131 Continental Dr, Suite 305, Newark, DE 19713